When will you come out with a (insert model type here)?
Unfortunately, we are not able to provide any information on future releases or planned future kits. However, please use our Product Suggestion Form, which will be forwarded directly to the appropriate product managers for future consideration. Thank you for your time and interest! We take your suggestions seriously, and use consumer's suggestions in our considerations for future products. Please note that our design cycle is long and planned well in advance, and that a model needs to have good popular appeal for us to seriously consider it.
I live in the U.S. and need to have my Heli-Max product serviced. Where do I send it?
Please refer to our Repair Services page for the shipping address and instructions.
I heard about a new product which is not yet listed on your web site. How can I get more information?
If a product is not yet listed on our web site, chances are good that we do not yet have information on that newly released product. Please visit your favorite hobby shop and our web site regularly for new technical information as it becomes available.
How do I go about becoming a sponsored user of your products, a prototype builder or otherwise involved in your testing programs?
Nearly 100% of our U.S. testing is done by our own very dedicated R&D staff. If you're interested in employment with us and are in the Champaign IL area or willing to relocate, please visit our employment page for more information! Otherwise, however, we are not currently accepting applications for sponsored modelers or off site testing staff.
Please explain your warranty coverage.
As with any company's warranty, the warranty period starts from the date of original purchase. Strictly speaking, an item sent for warranty service must include a proof of purchase date. This eliminates any questions about the warranty period and its expiration. Unfortunately, this includes items received as gifts. If an item is purchased by another individual, hopefully you will have no problems in obtaining a receipt to validate a warranty claim, or that individual can send it to us for warranty coverage. Items that are purchased used will have no warranty, neither will an unused item sold to a second owner, unless the original purchase date can be proved. A warranty is only to the original purchaser. A bill of sale between individuals is not considered a valid purchase receipt.
If you believe you have an item which warrants a warranty claim and you are in the U.S. (if you are outside the U.S. please contact the international contact in your region), please ship your product to:
3002 N. Apollo Drive, Suite #1
Champaign IL 61822
with a brief letter describing the problem you have had and include your proof of purchase and a copy of your receipt from purchase as well as at least 2 means of daytime contact (email, phone, fax, message phone, mailing address). Our staff will inspect your product and will notify you regarding their findings. If it is found to be a warranty defect, the product will be repaired or replaced at our option at no cost to you. If it is not a failure covered under warranty, you will be notified of your options for return, repair or replacement.
If you have any questions regarding warranty coverage, please do not hesitate to contact our warranty center, Hobby Services, at firstname.lastname@example.org, or 217-398-0007 (Monday-Friday 9am-5pm Central Time) or fax at 217-398-7721.
I emailed a question to your product support address. How soon will I get an answer?
If you emailed our support teams, you should receive an automated response immediately or nearly immediately. (This automated response will inform you our normal response time is by the end of the next business day and provide you other important details to assist you.) If you did not receive a computer generated response within 24 hours, then something was wrong and your email was not received properly or there is something wrong with your reply to address set up in your email account. Please resend the email to us with a note that this is a second copy and please be SURE to provide us your full email address as well as at least one other means of daytime contact (phone, message #, fax, alternate email address).
I am a college student and am looking to use your (insert product name here) for a non-R/C project. Can you please assist me with .....?
Welcome to the exciting arena of R/C equipment! We will do our best to assist you if your project is similar to the R/C application for which the product is designed. However, for liability reasons as well as the simple fact that we have not attempted to use our product in your specific environment, we cannot provide you any guidance on modification of our product or any recommendations on what products to use or how our products will perform in your application. As such, we cannot provide you information such as amount of load a specific product can sustain, schematics of the workings of any electronic products, or computerized plans for any of our products. Please feel free to email our product support team if your question does not fall within the above parameters and we will do our best to assist you.
I am a manufacturer looking to use your product in a non-R/C application. Who can I contact for further information?
Please use our Industrial Information Form to give us specific information on your product needs and applications.
I am looking for further information on a discontinued product, but I couldn't find anything on your web site. Where can I find the information I need?
We will be happy to assist you. Please be advised, however, that depending upon how old your discontinued item is, we may only have limited information available to provide you. Please contact product support, being sure to provide full detailed information on your model, your full email address and at least 1 other means of daytime contact in your email.
Why don't you have prices listed on your web sites? Can I buy directly from you? If so, how?
All Heli-Max products are sold exclusively through Great Planes Model Distributors. To locate a dealer/hobby shop/retailer in your area, please use our dealer locator. If you are an international customer, please visit our international contact list to locate the international distributor/dealer nearest to you.
I used to own product X. I can't find it on your web site now. Do you still make it? If not, will you produce it again?
If the product you are seeking is anything other than an accessory or repair parts for another item, then unless a product is brand new, if it is not listed on our web site then the product is no longer produced. Unfortunately, we cannot answer whether or not a product will be reproduced in the future.
I could not find an answer to my question here. How do I contact you, and how soon will I get an answer?
Please use our contact us page to contact our support and service teams. If you email our support teams, you should receive an automated response immediately or nearly immediately. (This automated response will inform you our normal response time is by the end of the next business day and provide you other important details to assist you.) If you did not receive a computer generated response within 24 hours, then something was wrong and your email was not received properly or there is something wrong with your reply to address set up in your email account. Please resend the email to us with a note that this is a second copy and please be SURE to provide us your full email address as well as at least one other means of daytime contact (phone, message #, fax, alternate email address).